Your profile photo is often the first impression a sitter will have of you. We recommend using a photo that includes you or your family, but also one that preserves your safety and privacy. Since a...
For more information on taxes, Nanny Tax and/or payroll, see our Guide to Nanny Taxes.
Unfortunately, Sittercity cannot get involved with monetary disputes as we are not an agency, and all transactions occur off of our site. We would recommend reaching out to your employer about your...
What is Family Concierge? Family Concierge is a team of Sittercity employees who help families use the platform and find care. Many Family Concierge team members were care professionals previously ...
When creating an Adventure, your availability schedule will be auto-filled from the general availability you have listed on your Babysitter profile. If you need to edit this schedule, you can do so...
To manage your Featured Sitter membership and cancel the automatic renewal of your subscription, follow these steps: Log in to your Sittercity account on desktop or mobile web and go to Account Se...
All photos go through a review process before appearing live on the site. When you upload a profile photo to your account, it can take a day or two to clear the review process. Once the review proc...
Having trouble uploading your photo? No worries—we're here to help! First, be sure to check out our family profile photo guidelines to confirm your photo meets all criteria. If your photo is not up...
Premium Membership subscription purchases and renewal fees are non-refundable. We do not bill or refund based on account activity. If you cancel your Premium Membership subscription, you will recei...
To submit a review for a sitter, first go to the sitter’s profile page. On the left rail of the sitter's profile, select Write review. Leave your rating and public review for the sitter for other ...