Steve Quincy

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Articles

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  • How can Family Concierge support my family?

    How does my family benefit from Family Concierge? We have care and enrichment options for everyone in the family, from infants through aging grandparents, and everyone in between—including the fami...

  • What is the background of a Family Concierge?

    What background and experience does a Family Concierge have?  Family Concierge team members have backgrounds in child care, coaching, and teaching. They’re trained specifically to understand a fami...

  • How Do I Add Items to My Wish List

    Add an item to your wishlist by clicking on the heart icon beside the product. Make sure you're logged into your account to view your wish list at a later time. Checked

  • How Do I Reset My Password

    You can reset your password by clicking 'forgot my password' when logging in or by clicking on the following link, FORGOT MY PASSWORD.

  • How Do I Log in to My Account

    You can log into your account by clicking on the person icon at the top right of the page or by clicking the following link, LOGIN TO MY ACCOUNT.

  • How Do I Create an Accocunt

    You can create an account by clicking on the person icon at the top right of the page and filling in your details in the 'create new account' section. Optionally, you click here CREATE NEW ACCOUNT.

  • How do I make a change to my order?

    You can make changes to your order by logging into your account and selecting My Orders and make the necessary changes.

  • Can My Order be Delivered to a PO Box?

    Orders sent via our express or standard service can be sent to a PO Box, however please note our international and same day couriers are unable to deliver to a PO Box or similar.

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...